Refund policy
Change of mind returns (or the item isn't suitable etc)
If you have changed your mind or the product is not suitable, then that's no problem and you have 14 days from the date of delivery to return any item to us in the condition it was delivered, along with the original undamaged packaging. If any item is returned to us that doesn't meet these requirements, then we may refuse the return and the customer will have to pay for return postage.
We may in some circumstances and at our own discretion, offer a reduced refund to cover the costs of reconditioning the item for sale, but this is to be pre-agreed before sending the item back to us. Please appreciate that we are under no obligation to accept a return that shows signs of use and we must cover costs incurred including any replacement parts and the labour involved in fitting them or otherwise bringing the item back to its original condition.
Please also note that if any seals have been broken to open the packaging, this will automatically incur a 10% restocking fee as we'll need to fully test the item to ensure that it's in working order to be sold to another customer.
We cannot accept returned items that have been soldered onto as these have been used and cannot be re-sold to another customer. Therefore please test electronics using non-permanent methods such as plugging in via USB or using crocodile clips or probes etc. We sell XT60 crocodile clips for this very reason.
Please ensure that returned items are tracked with insurance as we cannot be held liable for any loss or damage in transit. Goods remain property of the customer until received by us.
What if my item is faulty?
If you've received a faulty item, please open a return request as soon as possible. If it's been less than 30 days, then we'll need evidence (either a photo or video, clearly illustrating the issue) so that we may validate that the issue isn't either misuse or user error. After 30 days of receipt, the sale is considered final, and we will therefore not allow a replacement or refund.
If the item is indeed faulty and we've agreed the fault was not caused by user error/ lack of knowledge, misuse, has been involved in a crash or any other way by the user, we'll ask that you send the item back to us immediately and cease to use the device so that we may diagnose the fault and potentially issue a replacement (if we have another in stock) or we may issue a refund to the original payment method instead.
Please see our section on "Items requiring soldering" below for information regarding items that may require soldering.
Please note that the use of conformal coating will invalidate your warranty in most cases as this is considered to be a significant modification and changes the manufacturer's original operating parameters.
We'll cover the postage costs both ways if a fault has been verified by us - however if no fault is found or the issue is deemed to be caused by user error or the result of damage caused by the user, we'll require the postage paying in full before we can return the item to you.
When posting the item back to us, please ensure you keep the receipt and send us a picture of the receipt for reimbursement. We'll refund postage up to a reasonable maximum cost of £10, but exceptions can be made for more expensive items that require additional insurance etc; please just discuss this with us beforehand.
Please ensure that returned items are tracked with insurance as we cannot be held liable for any loss or damage in transit. Goods remain property of the customer until received by us.
Please inform us of items that have been damaged during delivery, within *24 hours of receipt so we can make the appropriate claims. Parcels that are delivered and show signs of damage must be signed for as damaged with the delivery agent.
In some situations, we may require extra time to seek help from the original manufacturer to aid in the repair and we may also require time for replacement parts to be sourced. We'll keep you informed at all stages of the process.
PLEASE NOTE: International customers are responsible for all return postage costs.
Items requiring soldering
Due to the high potential for electronics to become damaged during soldering - all flight controllers and similar electronics must be powered up via USB or other non-permanent methods before performing any soldering work. All voltage regulators should be tested with a multimeter to ensure they're functioning correctly before attempting to make permanent connections to other devices.
We will not accept returns or offer refunds for items that have failed to power up or otherwise found to be faulty after soldering, especially when no attempt was made to test and inspect the item before the item was modified. It's expected that, where reasonably appropriate, steps are taken by the customer, such as powering up the device or otherwise inspecting/verifying the components function, to ensure that a device is correctly functioning, before attempting to make modifications such as soldering external components.
A reasonable assumption has to be made that if you are purchasing electronics that require soldering, that you have the necessary skills and expertise to carry out such modifications. We will not replace or repair electronics that have been damaged by users that lack the necessary soldering expertise. If there's any doubt as to whether your skills are up to the task, you should purchase a practice soldering board and work on that before attempting to solder onto an expensive component such as a flight controller or ESC.
Batteries
As batteries are consumable products, we cannot offer our usual returns policy. Instead, we offer a 'dead on arrival' warranty, which means, we'll only offer a refund or replacement if the battery was tested and deemed to be malfunctioning on arrival. You have 3 days from receiving the battery to report the fault, otherwise, the batteries will be considered functioning and you'll no longer be able to request a return. Battery performance is very circumstantial and depending on the usage patterns, battery performance may degrade over time. This is normal.
You've received the wrong item
It's honestly very rare that we make a mistake, but mistakes can happen occasionally due to the sheer volume of orders that are packed and the number of items that we have in our inventory. There's also the potential for information in descriptions to not always be 100% accurate. Please understand that we never want anyone to be in a position of disappointment and it's our number 1 priority to ensure that you're happy with your order. We can only apologise in such situations and offer to resolve the issue at our expense. Please open a return request and we'll be sure to rectify the problem as soon as we possibly can.
Sending your item to us once approved
Please also make sure that your return is tracked and insured as we cannot be held responsible in the event that a returned item is lost in transit. Until we receive the item back with us, you are the owner of the product. In the unlikely event of a return being lost in transit, the process of filing a claim with the courier and managing this process is the responsibility of the customer.
Do not send returns without first contacting us via email, as your return may be rejected and you'll be required to pay for the return postage before we can send it back to you.