Change of mind returns (or the item isn't suitable etc)
Please get in touch if you'd like to return an item to us within 14 days. If you have changed your mind or the product is not suitable, then that's no problem; but you'll need to return the item to us at your own expense and each item in the return needs to be returned to us in its original condition with its re-sealable original packaging.
If any item is returned to us that doesn't meet these requirements, then we may refuse the return and the customer will have to pay for return postage.
We may in some circumstances and at our own discretion, offer a reduced refund to cover the costs of reconditioning the item for sale. Please appreciate that we are under no obligation to accept a return that shows signs of use and we must cover costs incurred including any replacement parts and the labour involved in fitting them or otherwise bringing the item back to its original condition.
Please also note that if any seals have been broken to open the packaging, this will automatically incur a 10% restocking fee as we'll need to fully test the item to ensure that it's in working order to be sold to another customer.
We cannot accept returned items that have been soldered onto as these have been used and cannot be re-sold to another customer. Therefore please test electronics using non-permanent methods such as plugging in via USB or using crocodile clips or probes etc. We sell XT60 crocodile clips for this very reason.
Please ensure that returned items are tracked with insurance as we cannot be held accountable if any items lost or damaged in transit.
What if my item is faulty?
If you've received a faulty item, please get in touch with us as soon as possible. We'll want to at least see photo or video of the fault so that we can be sure it wasn't due to bad installation/misuse or just something we can easily resolve remotely.
If the item is indeed faulty and we've agreed the fault was not caused by misuse, we'll ask that you send the item back to us so that we may diagnose the fault and potentially issue a replacement (if we have another in stock) or we may issue a refund to the original payment method instead.
Please see our section on "Items requiring soldering" below for information regarding items that may require soldering.
Please note that the use of conformal coating will invalidate your warranty in most cases as this is considered to be a significant modification and changes the manufacturers original operating parameters.
We'll cover the postage costs both ways if a fault has been verified by us - however if no fault is found or the issue is deemed to be caused by user error or the result of damage caused by the user, we'll require the postage paying in full before we can return the item to you.
When posting the item back to us, please ensure you keep the receipt and send us a picture of the receipt for reimbursement. We'll refund postage up to a reasonable maximum cost of £10, but exceptions can be made for more expensive items that require additional insurance etc; please just discuss this with us beforehand.
Please ensure that returned items are tracked with insurance, as we cannot be held accountable for any items lost in transit.
In some situations, we may require extra time to seek help from the original manufacturer to aid in the repair and we may also require time for replacement parts to be sourced. We'll keep you informed at all stages of the process.
PLEASE NOTE: International customers are responsible for all return postage costs.
Items requiring soldering
Due to the high potential for electronics to become damaged during soldering - all flight controllers and similar electronics must be powered up via USB or other non-permanent methods before performing any soldering work. All voltage regulators should be tested with a multimeter to ensure they're functioning correctly before attempting to make permanent connections to other devices.
We will not accept returns or offer refunds for items that have failed to power up or otherwise found to be faulty after soldering and no attempt was made to test and inspect the item before the item was modified. It's expected that, where reasonably appropriate, steps are taken by the customer, such as powering up the device or otherwise inspecting/verifying the components function, to ensure that a device is correctly functioning, before attempting to make modifications.
A reasonable assumption has to be made that if you are purchasing electronics that require soldering, that you have the necessary skills and expertise to carry out such modifications. We will not replace or repair electronics that have been damaged by users that lack the necessary soldering expertise. If there's any doubt as to whether your skills are up to the task, you should purchase a practice soldering board and work on that before attempting to solder onto an expensive component such as a flight controller or ESC.
Batteries
As batteries are consumable products, we cannot offer our usual returns policy. Instead, we offer a 'dead on arrival' warranty, which means, we'll only offer a refund or replacement if the battery was tested and deemed to be malfunctioning on arrival. You have 7 days from receiving the battery to report the fault, otherwise, the batteries will be considered functioning and you'll no longer be able to request a return. Battery performance is very circumstantial and depending on the usage patterns, battery performance may degrade over time. This is normal.
You've received the wrong item
It's honestly very rare that we make a mistake, but mistakes can happen occasionally due to the sheer volume of orders that are packed and the number of items that we have in our inventory. There's also the potential for information in descriptions to not always be 100% accurate. Please understand that we never want anyone to be in a position of disappointment and it's our number 1 priority to ensure that you're happy with your order. We can only apologise in such situations and offer to resolve the issue at our expense. Please get in touch and we'll be happy to make it right!
Sending your item to us once approved
Once you've validated that your return meets the above criteria and you've reached out to us to log and approve the return, please send your item to the address below, making sure to include the original order number reference somewhere clearly inside of the package.
Please also make sure that your return is tracked and insured as we cannot be held responsible in the event that a returned item is lost in transit. Until we receive the item back with us, you are the owner of the product. In the unlikely event of a return being lost in transit, the process of filing a claim with the courier and managing this process is the responsibility of the customer.
Do not send returns without first getting your return approved and logged within our system, as your return may be rejected and you'll be required to pay for the return postage before we can send it back to you.
Drone Authority Returns
11A Green Lane
Hyde
Cheshire
SK14 8HS
United Kingdom
